Frequently Asked Questions

We offer 6 speed tiers: 30 Mbps (₹399/mo), 50 Mbps (₹499/mo), 100 Mbps (₹599/mo), 150 Mbps (₹799/mo), 200 Mbps (₹999/mo), and 300 Mbps (₹1,250/mo). All plans are available with monthly, quarterly, half-yearly, and yearly billing.

Our 100 Mbps Standard plan (₹599/mo) is our most popular choice for families. It supports 4–6 devices simultaneously, handles HD and 4K streaming, video calls, online schooling, and work-from-home comfortably. If you have more than 6 devices or heavy streaming habits, the 150 Mbps or 200 Mbps plan is recommended.

Yes! Choosing a quarterly, half-yearly, or yearly plan typically saves you money compared to paying month-to-month. Our yearly plan offers the best value overall. You can view all pricing on our Plans page.

The 12+1 Scheme is our special promotional offer where you subscribe for 12 months and receive 1 month absolutely free — giving you 13 months of internet at the price of 12. Contact us to check if this offer is currently active and applicable to your plan.

Yes, plan changes are available. Please contact us at 83780 28801 or 75077 33833 and our team will guide you through the process. Upgrade or downgrade requests are subject to billing cycle terms.

Getting a new connection is simple: Call us at 83780 28801 or 75077 33833, or visit our office at Shop No 1, Lotus-Deep Garden, Nallasopara (W). You can also use our online booking form. Our team will confirm your address coverage and schedule an installation appointment.

Once your connection is confirmed and payment is processed, our technician will typically complete installation within 1–3 working days. The installation itself usually takes 1–2 hours depending on your premises.

A WiFi router is not included in the plan price, but we offer WiFi routers at a Special Discount when you take a new connection. Our team will recommend a router suitable for your plan speed and home size. Ask about current router offers when you call.

In many cases, yes. However, to get the full benefit of your plan speed (especially 100 Mbps and above), you'll need a router that supports those speeds. Our technician can assess your existing router during installation and advise accordingly.

We provide support from 10:30 AM to 9:00 PM for service complaints. Our office is open Monday to Saturday during these same hours.

First, try restarting your router (switch it off, wait 30 seconds, switch it back on). If the issue persists, check all cable connections. If it's still not working, call us at 83780 28801 or 75077 33833 and our support team will help resolve the issue promptly.

Slow speeds can be caused by many devices connected simultaneously, router placement, interference from walls or electronics, or temporary network congestion. Try restarting your router, moving it to a central location, and reducing the number of active devices. If the issue continues, contact our support team.

To renew your plan, contact us at 83780 28801 or 75077 33833 before your current plan expires. Our team will guide you through the renewal process and inform you of any current offers.

No hidden charges — the plan prices listed are what you pay for the internet service itself. The WiFi router is an optional add-on available at a special discount. Installation charges (if any) will be communicated clearly before your installation is scheduled.

Please contact us directly at 83780 28801 or visit our office to confirm currently accepted payment methods. We aim to make payments as convenient as possible for our customers.

HANSA Broadband provides broadband internet service to homes and businesses in the Nallasopara (W) area. For specific details about the connection technology used in your area, please contact our team.

Fair Usage Policy details may apply. Please contact us at 83780 28801 or 75077 33833 for the most up-to-date information about data limits for your specific plan.

The number of devices depends on your plan speed and router capability. As a general guide: 30–50 Mbps supports 1–3 devices well, 100 Mbps handles 4–6 devices, 150–200 Mbps comfortably supports 6–10 devices, and 300 Mbps is suitable for 10+ devices or office environments.